WHEN CAN I EXPECT MY ORDER TO SHIP?
For all validated street addresses, we ship orders within 1-2 workdays of receiving.
HOW DO YOU SHIP?
We ship through either USPS or UPS ground depending on what is the best rate. If your shipping address does not accept USPS or UPS deliveries please let us know in the notes section of your order or reach out to us at firstname.lastname@example.org or call 208.883.3866
DO YOU SHIP TO PO BOXES?
Yes, we are happy to ship to your PO box but please expect an extra delay. PO boxes must be shipped through USPS and requires extra handling. We will send you an email once your order has been shipped.
MY ORDER IS INCORRECT OR MY PACKAGE IS DAMAGED- WHAT NOW?
We apologize for any incorrect or damaged orders! Please reach out to us at email@example.com or call us at 208.883.3866and we will get you a correct or replacement order ASAP!
OIL & VINEGAR FAQ
HOW LONG DOES OIL AND VINEGAR LAST?
Your olive oil and vinegar is poured fresh for each order. Once the olive oil is poured it is good for 12-18 months. Vinegar is self preserving so it won't go bad, however we still recommend using within 12-18 months for optimal flavor!
HOW SHOULD I STORE MY OIL AND VINEGAR?
The best way to store oil and vinegar is in a cool, dark, place away from direct heat and sunlight (such as a kitchen cabinet). We do not recommend refrigerating your oils and vinegar. However, the oils and vinegars you use everyday can be stored on your countertop for easy access!
CAN I RETURN MY GLASS BOTTLE?
Do due the cost of shipping glass back to our facility- it is too expensive to offer a bottle exchange program. However you can stop by our Moscow or Lewiston store and exchange your glass and get a refill. We do ask you to wash your bottles. Run through the dishwasher or soak for a few hours with dish soap.
ARE YOUR OILS GLUTEN FREE/DAIRY FREE/VEGAN/ETC?
Olive oil is naturally free of the 8 most common food allergens. The natural flavorings we use to make the Sweet Cream Butter Olive Oil and the Maple Bacon Olive Oil are derived from plants- making these products dairy free/vegan!
ARE YOUR BALSAMIC VINEGARS GLUTEN FREE/DAIRY FREE/VEGAN/ETC?
Just like olive oil balsamic vinegar is naturally free of the 8 most common food allergens. The only balsamic vinegar we have that contains an allergen is our Black Garlic Tamari Soy Balsamic Vinegar. It is made with tamari (a high quality soy sauce) which is gluten free but not soy free.
WHY ARE YOUR BALSAMIC VINEGARS SO THICK? IS THERE ADDITIVES OR EXTRA SUGAR?
What makes balsamic vinegar different from wine vinegar is the use of grape must (cooked down grape juice). The higher the concentration of grape must the thicker and sweet the balsamic vinegar is. The majority of our balsamic vinegars have 80% grape must. All sugar in the balsamic is natural sugar found in the grapes.
HOW LONG ARE YOU BALSAMIC VINEGARS AGED FOR?
Due to the aging process old and new balsamic vinegar is continually mixed together and aged in batches so you can not put an exact age on a balsamic vinegar only an age range. Our Barrel Aged Balsamic Vinegar is aged up to 10 years and our Dark Balsamic Vinegar of Modena is aged a minimum of 3 months.
SALTS & SPICES FAQ
WHY IS MY INFUSED SEA SALT CLUMPING/HARD?
Our infused sea salts do not contain anti-caking or anti-clumping agents and contain natural moisture from the infusion process. If exposed to high humid climates or left exposed to the air they will clump together or become hard. This does not mean they are bad! Simply break them up with a spoon. We recommend keeping them tightly enclosed in their jar with the gel moisture packed that comes inside the jar.
WHERE IS Ampersand LOCATED?
Our flag ship brick-and-mortar retail store is located in heart of the arts beautiful downtown Moscow, Idaho. We have a second location in Lewiston, Idaho.
IS OLIVELLE A FRANCHISE?
No! We are not a franchise, Ampersand is independently owned and operated by UIDAHO Alum Keely Garrity. She opened the flag ship store in Moscow in 2014 and the Lewiston store in 2016.